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Ticket Policy

Updated February 2024

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Thank you for choosing to be part of our community at Melbourne Megagames Incorporated, doing business as Melbourne Megagames (“Melbourne Megagames”, “we”, “us”, “our”). Our “Website” is located at: https://www.melbournemegagames.com/. This Ticket Policy applies to purchases or sales of tickets from us to you.

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PLAIN LANGUAGE SUMMARY

  • Contact. Please ensure that you provide valid email address information for you and anyone you sign-up to our events. Email is our preferred method of communication for event details.

  • Unable to Attend. If you are unable to attend, please notify us as soon as possible.

  • Transferring Tickets. If you wish to transfer a ticket you have purchased to someone else, please notify us as soon as possible and provide us with that person’s appropriate details.

  • Refunds. If you are unable to attend and cannot transfer your ticket, we will attempt to resell your ticket. If we do, we will give you a refund. If we do not, we may not be able to refund your ticket, particularly depending on how close to the event you notify us you are unable to attend.

  • Concession. We do not validate proof of concession. This price point is to enable access to our events.

  • Player Age. Must be 18 years of age or older.

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COVID-19

  1. All players and volunteers will be expected to adhere to the venue operator's specific terms of entry. This could be, but not limited to, wearing face coverings, providing negative lateral flow tests or proof of valid vaccination against the virus.

  2. We will ensure all appropriate Australian government Covid-19 regulations are adhered to.

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PURCHASING TICKETS

  1. We may choose to offer a concession price to our ticketed events. You do not have to provide legal or other proof of concession entitlement to access the concession price, either at ticket purchase or to gain entry to the event. Our concession price is intended to be accessible to anyone who may need it, in line with our not-for-profit objective to promote megagaming in Victoria. 

  2. When purchasing tickets, you will be sent a confirmation email and booking reference number. Please check your spam folder if you do not receive this within 24 hours. Keep the confirmation email safe. If you have any queries about your purchase, you will need the booking reference number.

  3. Any transaction that results in a chargeback or payment dispute will be cancelled. It is your responsibility to ensure that you have sufficient funds in your account to pay for the tickets.

  4. Tickets you purchase are for personal use. Except as we may agree, you and your party must not re-sell or transfer (or seek to re-sell or transfer) the tickets in breach of the applicable terms. A breach of this condition will entitle us to cancel the tickets without prior notification, refund, compensation or liability.

  5. You are able to purchase more than one ticket at a time. However, we will only contact you with regards to the casting questionnaire and other information that we provide, unless you provide contact details to us via contact@melbournemegagames.com. You will be responsible for forwarding any information we provide to the other members of your booking.

  6. You must inform us of any change of address, contact phone number or email address, both before and after receipt of the tickets via email to contact@melbournemegagames.com. Our preferred method to contact you is email, so you should take care to provide a current, valid email address and be aware that your email filter settings may treat our emails as spam or direct them to your junk folder.

  7. Ticket holders hereby consent to being filmed, sound recorded and photographed in their capacity as attendees. By attending the event you agree to being filmed and photographed and waive any claims for breach of privacy or any other cause of action, provided that any images taken by the event organisers or the exhibitors or any other person may be used for their own marketing or promotional purposes only.

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PLAYER AGES

  1. We only allow (18+ years of age individuals to attend our events. If you are 17 years of age or younger, you will not be granted admission to our event, even if you are accompanied by an adult ticket holder. A breach of this condition will entitle us to cancel the tickets without prior notification, refund, compensation or liability.

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CANCELLATION RIGHTS AND REFUNDS

  1. Please contact us at contact@melbournemegagames.com if you need to transfer or exchange your ticket(s).

  2. Decisions to change or cancel events are our responsibility and we will inform you as soon as practicable if such an action needs to be taken. We cannot be held responsible for any resulting costs that you may incur for travel, accommodation, any other related goods or services or other compensation.

  3. If an event is rescheduled, changed, moved or cancelled by us, we will usually give you the option of either retaining or exchanging your ticket(s) for the new date/location or you will be offered a full refund.

  4. If you are no longer able to attend and wish to transfer your ticket to another nominated person, you must notify us as soon as practicable and at latest, prior to the event. If you do not notify us, we reserve the right to deny entry to that nominated person. 

  5. If you are no longer able to attend and wish to cancel your ticket, we will attempt to resell your ticket. If we are able to do so, we will refund the cost of your ticket, minus our fees. If we cannot resell your ticket, we reserve the right to not issue you a refund.

  6. Any refund will usually be paid using the same method you used to buy the tickets.

  7. To request a refund, contact us via our email address: contact@melbournemegagames.com.

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ATTENDING AN EVENT

  1. We reserve the right to refuse entry to the event on any reasonable grounds.

  2. Admission to an event is at all times subject to our terms, conditions and rules of the venue operator. If you breach those terms, conditions or rules then we or the venue operator may refuse admission or require you or other ticket holders to leave the venue and you will not be entitled to a refund.

  3. Amongst other things, you will need to comply with health and safety rules and any security requirements (including security searches for the safety of those attending the event). The venue will have rights to refuse admission or eject you in certain circumstances and these are likely to include if you are involved with abusive, threatening, drunken or other anti-social behaviour, or carry offensive weapons or illegal or prohibited substances.

  4. Before you finalise your booking, please read all the information that applies to the event and/or ticket. If you or any member of your party has particular requirements please raise these when booking and we will endeavour to address your query. There can be no guarantee that requirements can be met if notified at the event.

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GENERAL

  1. The purchase by you of tickets for you and your party and these terms and conditions (and any contractual or non-contractual matters arising in relation to these terms and conditions) are governed by Australian law and any disputes arising out of any transaction between you and us are subject to the exclusive jurisdiction of the Australian Courts.

  2. By purchasing a ticket, you are agreeing to our privacy policy (https://www.melbournemegagames.com/privacy-policy) as well as this Ticket Policy. You also consent to receiving your ticket by email.

  3. Only tickets purchased via this website are guaranteed to ensure entry to the ticket holders. Tickets purchased from a third party may be invalid and you could be refused entry.

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