Updated June 2023

 

At Melbourne Megagames, we are committed to protecting the privacy and personal information of our players and users. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we collect from individuals who use our website, participate in our games, or any of our services (each, a Service). This policy applies to all personal information collected by Melbourne Megagames.

 

1. What is “personal information”?

(a) The Privacy Act 1988 (Cth) currently defines “personal information” as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

(i) whether the information or opinion is true or not; and

(ii) whether the information or opinion is recorded in material form or not.

(b) If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “personal information” and will not be subject to this privacy policy. 

 

2. What information do we collect?

The kind of personal information that we collect from you will depend on how you interact with us. We collect information about you in two ways:

(a) We may collect personal information that you disclose to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Website, or when you contact us. This may include:

(i) names, phone numbers, email addresses, mailing addresses, and other similar information;

(ii) other event registration information, such as accessibility requirements, and photo; and/or

(iii) comments, feedback, and other information you provide to us.

(b) We also collect cookies from your computer which enable us to tell when you use the website and also help customise your website experience, including:

(i) device and usage information such as your IP address, browser and device characteristics, operating system, location, error reports and performance data; and

(ii) usage data about how and when you used our website, the features used, the settings you selected, language preferences, and referring URLs.

As a general rule, it is not possible to identify you personally from our use of cookies.

 

3. Purpose of collection

The purpose for which we collect personal information is to provide you with the best experience possible. Depending on how you interact with us and our Service, we use your personal information to:

(a) provide and manage your access to and use of our Service, including your attendance at events;

(b) process and fulfil a request, order, download, or other transaction;

(c) provide customer, technical, product and other support and to help keep the Service safe, secure, and working;

(d) request feedback on your experience;

(e) enhance and improve the Service and our other products and services and to develop new products, services and benefits;

(f) respond to your requests, inquiries, comments and concerns;

(g) notify you about changes, updates and other announcements related to the Service and our other products and Services, including changes to our terms, conditions, and

(h) deliver targeted advertisements, promotional messages, notices, and other information about products, events and Services of ours;

(i) Invite you to participate in surveys as well as prize draws, competitions, and similar promotions or activities;

(j) identify usage trends and develop data analysis, including for purposes of research, audit, reporting and other business operations, including determining the effectiveness of our promotional campaigns and evaluating our business performance;

(k) support health and safety at our events; and/or

(l) comply with our legal obligations, resolve disputes, and enforce our agreements.

 

4. Disclosure of Personal Information

We customarily disclose personal information to the following entities or under the circumstances described below:

(a)  Service Providers: We may share personal information with trusted third-party service providers who assist us in operating our website, managing our games, or delivering newsletters. These service providers are contractually obligated to keep the information confidential and use it solely for the purposes outlined in this Privacy Policy.

(b) Legal Compliance: We may disclose personal information if required by law or in response to valid legal requests, such as court orders or government regulations.

 

5. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, use, or disclosure. However, please note that no method of data transmission or storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

 

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. If an individual requests the deletion of their personal information, we will make reasonable efforts to comply with the request, except in cases where retention is necessary for legal compliance, resolving disputes, or enforcing our agreements.

 

7. Your Rights and Choices

Individuals have the following rights regarding their personal information:

(a)  Access and Correction: Australian Privacy Principle 12 permits you to obtain access to the personal information we hold about you in certain circumstances, and Australian Privacy Principle 13 allows you to correct inaccurate personal information subject to certain exceptions. If you would like to obtain such access, please contact us as set out below. We will make reasonable efforts to accommodate such requests, subject to any legal requirements and limitations.

(b) Opt-Out: you have the right to opt-out of receiving promotional communications from us. You can do this by following the unsubscribe instructions provided in the emails we send or by contacting us directly.

 

8. How to contact us about privacy

If you have any queries, or if you seek access to your personal information, or if you have a complaint about our privacy practices, you can contact us through: contact@melbournemegagames.com